Privacy Policy

Last updated: July 17, 2026 · Effective: July 17, 2026

This Privacy Policy explains how EMC Horizons LLC (“EMC Horizons,” “we,” “us”), a Pennsylvania limited liability company in the United States, handles information in connection with Tech Ops — our field-service management application and related website and services (together, the “Service”). It applies to the Tech Ops apps for iOS and Android and to the web app.

1. Information we collect

Information you provide

• Account & profile: your name, email address, password (stored only as a salted hash — we never see it in plain text), and optionally a phone number, job title, role, and profile photo, plus the company or organization you belong to.
• Operational content you enter: the business data you and your team put into Tech Ops — tickets, projects, customer and site records, site addresses, virtual walkthroughs and device details, inventory and catalog items, schedules and events, estimates and invoices, notes, photos, floor plans, and documents.
• Payment information: if you subscribe, payments are processed by our payment processor, Stripe. We do not receive or store full card numbers; we retain subscription details such as plan, status, and (at most) the card brand and last four digits.
• AI assistant input: text you submit to the in-app assistant (“Clippy”). Some assistant features run entirely on your device; others send your request to our AI provider to generate a response (see “Who we share with”).
• Support & communications: messages you send us and the contents of in-app team chat.

Information collected automatically

• Device & app data: app version, device type, and operating system, used for compatibility, security, and troubleshooting.
• Log & diagnostic data: limited technical logs (for example, error events and request metadata) to keep the Service reliable and secure, including license/anti-piracy validation.
• Location: if you grant permission, we use your device location to show nearby sites on the map, provide directions, and support trip and time-tracking features. You can turn this off in your device settings; the app still works without it. We also convert the addresses you enter into map coordinates (geocoding).
• Camera & photos: with your permission, the app uses your camera to scan barcodes and capture photos, and your photo library to attach images to tickets, walkthroughs, and inventory. Images are only accessed when you use those features.
• How you heard about us: a referral or source tag captured at signup (for example from a link parameter) so we understand where sign-ups come from.

2. Why we collect it

• Provide the Service — run your tickets, projects, walkthroughs, inventory, scheduling, mapping, estimates/invoices, and the rest of the app.
• Authenticate & secure accounts — sign you in, protect accounts, prevent abuse, and validate licenses.
• Billing & subscriptions — process payments and manage your plan and seats.
• Maps & dispatch — locate sites, plan routes, and provide directions.
• AI assistance — generate responses in the in-app assistant.
• Support & communication — answer questions and send service-related messages.
• Improve & maintain reliability — diagnose problems and improve the product.
• Legal compliance — meet our legal, tax, and regulatory obligations.

For users in the EEA/UK, we rely on the following legal bases: performance of a contract (to provide the Service), our legitimate interests (to secure and improve the Service), your consent (for optional device permissions such as location and camera), and compliance with legal obligations.

3. Who we share it with

We share information only as needed to run the Service. We do not sell personal information and we do not share it for advertising.

• Your organization. Tech Ops is a shared team workspace. Data you enter under your company's account is visible to authorized people in that organization (for example administrators, managers, and dispatchers) according to their roles. Your employer or account administrator controls that company data.
• Hosting — our web host (Bluehost) stores the Service's data on servers in the United States.
• Payments — Stripe processes subscription payments.
• AI provider — when you use the online assistant, your request is sent to Anthropic (the Claude API) solely to generate a response. That content is not used to train AI models.
• Maps & geocoding — we use OpenStreetMap-based services (Nominatim / Photon) to convert addresses into map coordinates.
• Email delivery — our email provider sends account and service-related email.
• Legal & safety — we may disclose information if required by law or to protect rights, safety, and the integrity of the Service.
• Business transfers — if EMC Horizons is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction, subject to this policy.

4. How long we keep it

We keep your information while your account and company are active and as needed to provide the Service. After that, we delete or anonymize it, except where we must retain certain records to meet legal, tax, accounting, or security obligations (for example, invoice records). Backups are purged on a rolling schedule.

5. How to access or delete your data

You can request a copy of your personal data, ask us to correct it, or ask us to delete it. To make a request, email operations@emchorizons.com with the subject “Data Request” from the email address on your account. We will verify your identity and respond, and complete deletions, within 30 days — except for information we are legally required to retain.

Because Tech Ops is a team product, some content is owned or controlled by your company or employer. Where that is the case, your account administrator manages that data and can add or remove users. If you signed up on your own, you can request full deletion of your account and its data using the email above.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal data, to object to or restrict certain processing, and to withdraw consent. We honor these requests as required by applicable law, including the GDPR (EEA/UK) and the CCPA/CPRA (California). We do not sell personal information or share it for cross-context behavioral advertising, so there is nothing to opt out of on that front. To exercise any right, contact us using the email below. You will not be discriminated against for exercising your rights.

7. Security

We protect your information with encryption in transit (HTTPS/TLS), hashed passwords, role-based access controls, and least-privilege practices. No method of transmission or storage is 100% secure, but we work to protect your data and to respond promptly to any issue.

8. Children

Tech Ops is a business tool intended for use by adults in a work context. It is not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

9. International users

We operate from, and store data in, the United States. If you use the Service from outside the U.S., you understand your information will be processed in the U.S., where privacy laws may differ from those in your country.

10. App Store & Google Play

This policy applies to the Tech Ops apps distributed through the Apple App Store and Google Play as well as the web app. The specific categories of data disclosed in each store's privacy labels (Apple’s “App Privacy” and Google’s “Data safety”) are drawn from this policy.

11. Changes to this policy

We may update this policy from time to time. When we do, we’ll change the “Last updated” date above and, for material changes, provide a more prominent notice. Your continued use of the Service after an update means you accept the revised policy.

12. Contact us